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Working together to build accessible communities for all!

Easterseals Project Action, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

Click event for more information.

Apr
15
Tue
11:00 am ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
Apr 15 @ 11:00 am – 3:00 pm
Description: This 4-hour workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.  Workshop[...]
Apr
29
Tue
12:00 pm Navigating Accessibility: Unders... @ Zoom Virtual Workshop
Navigating Accessibility: Unders... @ Zoom Virtual Workshop
Apr 29 @ 12:00 pm – 3:00 pm
Description: Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures[...]
May
6
Tue
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur each Tuesday in May 2025)
Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur each Tuesday in May 2025)
May 6 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jun
10
Tue
11:00 am Effective Communication and Deve... @ Zoom Virtual Workshop
Effective Communication and Deve... @ Zoom Virtual Workshop
Jun 10 @ 11:00 am – 3:00 pm
Description: When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to[...]
Jun
12
Thu
11:00 am Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Jun 12 @ 11:00 am – 3:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Thursday, June 12, 2025 Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT Instructor: Kristi McLaughlin, Easterseals Project Action Consultant Registration Fee:[...]
Jul
1
Tue
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Jul 1 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Aug
14
Thu
11:00 am ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
Aug 14 @ 11:00 am – 3:00 pm
Description: This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.[...]