Easterseals Project Action is pleased to offer the following webinars and workshops. Check back often as a variety of accessible transportation related topics will be covered throughout the year. We also offer customized remote or in-person training opportunities. If you are interested in receiving a quote for customized, private training, fill out a training request form.
Virtual Webinars and Workshops
See the Determining ADA Paratransit Eligibility Workshop , the ESPA University Virtual Workshop, the ADA Etiquette, Communication, and Bus Operator Assistance Workshop, and the Etiquette & Effective Communication with People with Disabilities for Call Center Staff Workshop pages for information on these popular professional development opportunities. The dates and times for scheduled workshops are below. Each person participating must register separately.
2026 Webinars and Workshops
Title: ADA & Customer Service: Building Confidence and Competence in Transit Communications (Remote Mini-Workshop)
Date: April 15, 2026
Time: 11:00am–2:00pm ET/12:00pm-3:00pm CT/11:00am-2:00pm MT/8:00am-11:00am PT
Presenter: Carol Kenderdine, Carol Wright Consulting and Kristi McLaughlin, Easterseals Project Action
Registration Fee: $75 (Payment must be made by credit card)
Description: This engaging and practical workshop equips transit professionals with the tools and knowledge to provide exceptional customer service while maintaining full compliance with the Americans with Disabilities Act (ADA). Participants will gain a clear understanding of ADA paratransit regulations, effective communication strategies, and the importance of sensitivity and professionalism when interacting with riders of all abilities.
Through real-world examples and interactive discussion, the session explores key topics such as reasonable modification, the ADA complaint process, and emergency handling procedures. Special attention is given to confidentiality, effective listening, and responding professionally to difficult customers. Attendees will leave with actionable strategies to foster trust, ensure accessibility, and enhance the rider experience.
Registration Deadline – Registration will close for this workshop on Monday, April 13, 2026. Workshop materials and the connection link will be emailed to registered participants the day before the workshop.
NOTE: A minimum of 10 registrants is required. If we have not reached 10 registrants by one week before the workshop, it will be cancelled and you will received a refund for your registration fee. Payment must be made by credit card. Visit Projectaction.com/ESPA-Refund-Policy/ for information on Easterseals Project Action refund policies. The workshops will not be recorded. No refunds or make-up sessions will be offered for those that miss sessions. You will not receive a completion certificate unless you participate in the entire workshop. Participants must have access to the internet and the ability to access zoom to participate.