Easterseals Project Action is pleased to offer three workshop options on Etiquette and Effective Communication with People with Disabilities for Call Center Staff. You can either register as an individual for one of our scheduled workshops. OR you can schedule a private training workshop for just your staff. See below for details on both options.
Workshop Description
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Virtual Workshop Option 1: Individual Registration for Public Workshop
The dates and times for scheduled workshops are below. Each person participating must register separately.
June 2025 Workshop
Date: Thursday, June 12, 2025
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop when 30 participants have registered or on Monday, June 9, 2025, whichever occurs first. Workshop materials and the connection link will be emailed to registered participants the day before the workshop.
NOTE: A minimum of 10 registrants is required. If we have not reached 10 registrants by one week before the workshop, it will be cancelled and you will received a refund for your registration fee. Workshop registration will be capped at 30 participants. Payment must be made by credit card. Visit Projectaction.com/ESPA-Refund-Policy/ for information on Easterseals Project Action refund policies. The workshops will not be recorded. No refunds or make-up sessions will be offered for those that miss sessions. You will not receive a completion certificate unless you participate in the entire workshop. Participants must have access to the internet and the ability to access zoom to participate.
Virtual Workshop Option 2: Private
Easterseals Project Action is pleased to offer the workshop privately to your staff. A minimum of 4 participants are required, but you may have up to 30 participants in any one workshop. Easterseals will work with you to schedule the sessions in a way that works for you, even on weekends if needed. Email Easterseals Project Action for with any questions.
NOTE: Payment must be made by credit card, purchase order, or via invoice and check payment. The workshop will not be recorded. Participants will not receive a completion certificate unless they participate in the entire workshop. Participants must have access to the internet and the ability to access Zoom to participate.
In-Person Workshop Option 3: Private
Easterseals Project Action is pleased to offer the workshop in-person and privately to your staff. A minimum of 4 participants are required, but you may have up to 30 participants in any one workshop. Easterseals will work with you to schedule the sessions in a way that works for you, even on weekends if needed. Workshop materials must be printed by the host agency. Email Easterseals Project Action with any questions.
NOTE: Payment must be made by credit card, purchase order, or via invoice and check payment. Participants will not receive a completion certificate unless they participate in the entire workshop. Pricing will include travel expenses, travel time, and instruction time for the instructor.
Visit Projectaction.com/ESPA-Refund-Policy/ for information on Easterseals Project Action refund policies.